Support

Help from a person, not a bot

Email support@kouzina.app. Kouzina is made by one person, so you’ll get an answer from the person who built it — usually within a day or two.

Before you write

The questions on the front page cover the things people ask most: who Kouzina is for, whether it’s private, what happens if you stop paying, getting your recipes out, Greek, and printing. If yours isn’t there, write to us.

When something has gone wrong, it helps to include:

the email address you signed in with,
what you were doing (importing a card, printing, sharing a link…),
what you expected and what happened instead,
the phone or browser you were using, and a screenshot if you have one.

Don’t send your password. We never need it and will never ask for it.

Common fixes

A card didn’t read well

Every import is a draft you check before saving, and the photo is kept alongside it, so nothing is lost. Try again in better light with the card flat and filling the frame, or paste the text in by hand. Kouzina keeps whatever you type exactly as you typed it.

A relative can’t get in

Invitations are codes you hand to them from the Family screen. They sign up with any email address, enter the code, and they’re in the same cookbook. If a code has stopped working, make a new one.

A share link doesn’t open

The family switched it off. Share links are read-only copies of the cookbook, one link per family at a time; whoever shared it can send a fresh one from the Family screen.

Deleting your account

You can delete individual recipes, photos and voice notes yourself inside the app. To delete your account altogether, open Settings and tap Delete account — it takes effect immediately. If you can’t sign in, email support@kouzina.app from the address you signed up with.

Recipes you added to a family cookbook stay with the family — they’re the family’s recipes. If you were the only member, the cookbook goes with the account; print it to PDF first if you want a copy. Full details, and what happens to your data.

Billing

Kouzina is free while we are in early access: 25 AI rescues to start — photographing a card, pasting a message, or dropping in a link — and unlimited recipes typed in by hand, for as many people as you like. When we start charging it will be $12.99 a year for the whole family, covering 100 rescues a year. Everything you add stays yours either way: to read, cook from, print and add to by hand. Billing questions go to the same address.